Refund and Returns Policy
Thank you for choosing Bio-Bombs for your deodorization needs. We are committed to providing high-quality products and services to our valued customers. Please review our no refund policy below:
1. Refund Exclusions: All sales are final. We do not offer refunds or returns for any products or services purchased through our website, except as outlined in point 2 below.
2. Satisfaction Guarantee for Deodorization Kit: We stand by the effectiveness of our deodorization kits. If, however, the purchased deodorization kit does not meet your expectations and fails to remove the odor as intended, we offer a satisfaction guarantee as follows:
- **Voucher for 50% Off:** If the deodorization kit does not effectively remove the odor, we will provide you with a voucher for 50% off the purchase of another deodorization kit.
3. Eligibility for Satisfaction Guarantee: To be eligible for the satisfaction guarantee, please follow these steps:
- Contact Us: Reach out to our customer support team within 30 days of receiving your initial deodorization kit. You can contact us at info@biobombs.com or 484.682.4664 text ok.
- Provide Details: Provide details about the issue you faced with the deodorization kit and any relevant information we may need to understand the situation.
4. Voucher Redemption: Once your claim has been verified, we will send you a unique voucher code via email. This code can be used to purchase another deodorization kit at a 50% discount through our website. The voucher is valid for [30] days from the date of issue.
5. General Terms:
- This satisfaction guarantee is only applicable to deodorization kits purchased through our official website.
- The satisfaction guarantee does not apply to any other products or services offered by Bio-Bombs.
- We reserve the right to refuse a voucher if the provided information is found to be false or misleading.
- The voucher cannot be combined with any other offers or promotions.
- The voucher is non-transferable and has no cash value.
6. Contact Us: If you have any questions or concerns about our no refund policy or the satisfaction guarantee, please don’t hesitate to contact our customer support team at info@biobombs.com or text to 484.682.4664.
By completing a purchase on our website, you acknowledge and agree to the terms outlined in this no refund policy.
Thank you for your understanding and for choosing Bio-Bombs for your deodorization needs. We look forward to serving you.